Hilton Arlington

I definitely LOVE staying at Hilton hotels! Like LOVE them! Now since i couldn't make it home I had stay the night in dc. Now I'm bummed out because there were No rooms closer to the airport so.. i had to come out this way! Now it's a lot further than i would like but i used my points to cover the room! Thank God for being a Gold member lol!
But.. i will say starting with the staff.. everyone was super friendly and helpful. Lobby, clean! Smelled good! The upkeep was great! Got to my room.. and it didn't have that "funny" smell how some rooms have! It was just clean. I mean it just looks great! NOW my only complaint is.. they don't have shuttle service! BUT thank you guys sooo much!

Day 1-Checked in on Sunday, it was annoying. The guy wrote the wrong room number on my key packet because my fam couldn't get into the room and I realized that it didn't match my Hilton digital key room number. Turns out digital keys do not work for everything and I always rely on digital keys. The guy said I could just scan my digital key for the garage but it didn't work. I also couldn't get into the executive lounge with the digital key, it kept showing up that the lounge was closed on my app so the guy led me through the side entrance for the lounge.

I had to go back and forth to the front desk because my physical and digital keys also did not work for the lounge. Someone else told me the digital keys don't work for the garage or loungemy digital key did not work again when I came back from dinner and my sister couldn't get into the room bc she went back first without us and had to get another key at the front desk. The tv was just static and the menu button doesn't work. Apparently you have to just change the channels , only the up/down buttons for both channel and volume work.... menu button doesn't do anything. My fridge also wasn't working so engineer brought me a second fridge.

Day 2-giving up. We had to change rooms bc my baby got bit on her leg, aunt itchy and I got bit on the chair while pumping. Carla was very responsive and quickly came up with the head of cleaning up to my room within 5 minutes of me calling front desk to ask for bed sheet change. They gave me an option of room change and deep cleaning while we were out, but pushed for us to change room so they can do more to investigate. They checked our skin also which I really appreciated. This can happen at any hotel so I'm happy with the quick response. She has amazing energy, unlike the other people at the front desk. Thank you so much Carla! Seriously, everyone else needs to learn how to smile because I dealt with the same two afternoon people since checking in and it's sooo unwelcoming.

I had also had another issue with the new room, the sink water took forever to go down and I'm washing baby bottles and pump stuff so it's a super slow process. I called the desk and even over the phone, I could tell that the rep, Mike, was friendly and welcoming! The tv in this room kept having no signal. I'm so sad.

Both rooms I'm on the 7th floor club level.... It's just so many issues one after another and it's tiring with a baby. Also we kept getting disconnected from the wifi.

Day 3- engineer came in the morning and tried to unclog our sink when we were away. When we came back, we still had the same issue. Another engineer came up. Front desk said they may have to move us. I'm so sad and tired

Day 4- Moved across from my second room so it was a lot easier to Move than the first time. I noticed that my second room, no one refilled the conditioner and third room, my shower gel was empty. But we were rudely awakened by the alarm clock at midnight. Someone set an alarm and my sister tried turning it off while sleepy, apparently hit snooze instead so we got woken up again. She tried unplugging it and it went off again, turns out she pulled the wrong one out so she had to pull again. So annoying.

Day 5- the air conditioning randomly makes squeaky annoying sounds at 5am, 645am. Im soooo annoyed but not as annoyed as the prior days. Can't have everything perfect but I'm really not asking for much. They also said they checked our first room But didn't find any bugs. Staff was amazing, returned my shoes from my first nights stay in another room. Apparently I forgot it under the bench but they found it and tracked me back to my 3rd room. Thanks so much!

Breakfast at the executive lounge vs restaurant: only difference is location and having an extra coffee machine/sodas at lounge. An extra person for the breakfast is about $10. The lounge is open for drinks (no alcohol) and fruits but definitely this is one of the most underwhelming Lounges we've been to. They have snacks from 5-7pm and everyday they have something different. The first day it was salad and fried chicken bites. Second day it was salad (strawberry dressing) and crab cakes. Third day meatballs and Cesaers salad. Wednesday was pasta, dumplings and hummus/pita bread. Friday was fried gyoza. Restaurant staff is friendly.

Carla was great! She comped my parking for our troubles and always makes sure you're taken care of.

Overall Angie, and her colleague, Stashia, were professional and friendly. Everyone else needs to work on smiling and pretend to enjoy working in customer service. This is the reason why people have different feelings when checking in, half the staff is unfriendly and half the staff is great. The good staff are all working together on the same shift and the unfriendly staff are working together. That's my observations from staying here for 7 days!

This hotel is on the older side but all I ask for is a comfy bed and workable sink/shower. Took 3 tries to get peace.

Good hotel for business travel. Pretty central to much of the Ballston, Courthouse, Arlington area with walk ability to many restaurants and shopping. Close access to I-66 and DC a few stops away on Metro.

Easy in and out, parking in the metro station structure is super close and there is elevator access directly to the hotel and conference center.

Decent rooms. Very functional space for a business traveler.

I've stayed here a few times...certainly not the level of the Ritz in Tysons but it'll get the job done!

It is nice that their exec lounge is open (the only one that Hilton still has in the dc metro).

Disappointed that using the peloton requires the rider bring their own internet. Would seem like something they could solve.

This Hilton is in a nice area. So many places to go to within walking distance. They have self parking available for a daily fee. The parking spots are a bit small, but they work. Could be difficult to maneuver with a large vehicle.

You can check-in using the Hilton app if you want to skip in person check-in, want to use a digital key, and pick your own room from what is available. However, if you have a certain Hilton Honors level, you may be able to get two free bottles of water at the front desk.

The staff was very nice and friendly. Chatted with customers, helped find places to go, and even brought up our free breakfast vouchers when we forgot to get them.

The hotel is pretty nicely kept. The room was clean and had everything we needed to include iron and ironing board and mini fridge. They even provide all of the body wash, shampoo, conditioner, soaps, etc. The only thing was that the shower curtain had a little bit of a moldy-ish smell, but wasn't bad.

Overall, nice place. We would recommend this hotel to others.

Not the worst hotel I've ever stayed at, but far from the best.

The pros:
Excellent location--you're close to the metro, taxis are almost always outside, and it's centrally located
The rooms are functional
Housekeeping and security staff are SUPER friendly
Despite the location, you don't hear a lot of outside noise
The wifi wasn't super slow

The cons:
Front desk staff were hit or miss--sometimes they were friendly (usually the morning folks), sometimes they were abysmal (there's a younger guy that works some evenings that is AWFUL and I had to listen to two staff bicker for ten minutes while I waited to ask a simple question another day)
Rooms desperately need updating (chipped paint, a 70's outlet in the bathroom literally had caught on fire at some point, etc.)
The room wasn't that clean (I just LOVE finding hairs all in the shower and pieces of toilet paper on the bathroom floor when I walk in...)
The a/c units are LOUD LOUD LOUD

You could do worse, but you could likely do better. Apparently the Westin a couple of blocks away is far better.

Opted for this hotel because of the close proximity to the Metro, to get me back to DC. I never stayed in this part of Virginia and figured, why not?

I arrived almost two hours prior to check-in, they didn't haggle me about it and gave me a key. The room was a basic double room, nothing fancy about it. This surely wasn't the base Hilton I've stayed at, but was more suitable. The bed was on the smaller side and the pillows were awful. Aside from that, the room was just fine.

As I mentioned before, the Metro is right downstairs, which makes this a perfect stay if you want to go back and forth to DC or even to Maryland for your stay.

Love this place but this time way too much attitude at the front desk ! First time we saw security! Stain on comforter that looked like shit. Loud ac but it worked well! Nice room ! Watch out for $6 bottle of water and over charges! Parking garage is under construction! Confusing! The worst out of 4 stays this year ! Also prices can gouge you ! Shop around. Our room was a$ $174 a night we got it for $104. Sad

We stay here for a couple of nights and has Hilton diamond members. We were given access to the club lounge in a room at the club level. The lounge doesn't sit on the level but it's actually encased inside the restaurant downstairs. Breakfast is available every morning over there in the restaurant and lounge share a common buffet breakfast, which actually makes life a little bit easier. The breakfast buffet consists of pastries, some hot food, toast, juice, fruit, and espresso machine is a nice touch exclusively to the lounge. They have paid parking lot by them, which is a little more reasonable compared to the ones in downtown DC. However, it is disappointing that they do not have an EV charging station. The hotel itself is centrally located to wonderful restaurants in Arlington area. There's a train station right next to it that takes you to downtown DC. It is highly convenient. I wish the managers reception every evening in the lounge did not exclusively have just a single hot item, especially when it was made with crabcakes. A lot of people can be allergic to shellfish so that was a bummer. The restaurant has a very basic menu, especially for alcohol. I would rather go next-door to some of the nicer, pubs and restaurants to grab a drink. The staff is really nice here and for the price this hotel is pretty good. I will likely return to this hotel in the future.

What a wonderful place for this location, it's not the Hilton Garden thank god where SC management sucks, and attitudes prevail. Here you will find warm staff members, who understand guest experiences and try to make it within their power or within reason, a wonderful experience. Mr. Mendez and night time manager Mohammed should be recommended for such great service,
Even the newer staff like Cara, have done amazing jobs in no time assisting guest. Take it from someone who has lived in hotels as way of lifestyle for a longer time, recruited by traveling hotel advisors with such keen eye, this staff is efficient, professional, and do a great job handling even large events and still able to assist the single visitor, no complaints after 6 stays... love The People, they make it home,