Advent Health Group

Unfortunately despite booking Doctor Natividad, I was schedule with a PA, who was perfectly pleasant but not a Doctor and not why I booked an appt. When asked about it, I was told ZocDoc isn't always accurate, which seems like a problem to me.

The office space itself and signage was questionable. In the doctor's room, there is a sign that I believe alludes to "we prescribe marijuana" without saying it. I do not have the slightest problem with marijuana but the obscure and unprofessional signage does not make one feel confident in the practice.

There's also a sign advertising $20 B-12 injections for "weight loss and energy", which feels a little questionable as well.

Lastly, there's a giant poster advertising NutriMetrix, which is a supplement/diet aid(think Skinny Tea) company that is a division of Market America, which is a Multi Level Marketing (MLM) company, which has NO place being in a doctor's office in general, let alone the room you're receiving care in.

Dr. Natividad has been my PCP for about 12 years. I moved almost 2 hours away 7 years ago and I still drive to see her. She actually spends time with you and answers your questions. I've tried 2 other PCPs that didn't compare at all. I feel completely comfortable around her. It's fairly easy to get an appointment and the office staff are pretty helpful and friendly. There were a few years where the office staff weren't great, but I haven't had any issues in recent memory.

PS - don't use the patient portal to communicate, it's much better to call.

Update:
Lately things here have improved. Staff seems like they're trying hard to be more courteous. But sometimes they've lost my urine specimen or not put it out & I've had to come back to repeat it. Still have some problems with the phones & the patient portal is useless for communicating with Dr Natividad (it would remove a big barrier if she'd use it). Also the building is no good if you have an injury affecting mobility as you have to enter from Lee Hwy to avoid the stairs, which involves going steeply uphill from the parking lot. Also no benches to wait for a ride in the back. But Dr Natividad herself is still great.

Staff acts like you're imposition to their day when you ask questions. They have an, I don't care attitude, and aren't afraid to let you know it.

Dr. Natividad has never responded to my patient portal message. I started seeing someone else there and now I realize they just want you to come in for another visit for more money as they won't respond to your questions on the portal.

My insurance covers annual exams but this practice billed me for a visit within my annual exam so I have a bill for the first time ever for my physical.

The lab had screwed up my blood draws at least two times requiring me to go back to get blood re-drawn.

I'm done with them... It's long overdue.

I really like Dr Natividad. She listens, does not rush, and is thoughtful about treatment. What bothers me and the reason why I'm thinking about looking for another primary care is that it's impossible to get an appointment with her if you're sick and need to see a doctor within 1-2 days. You will be routed to a nurse - and for telehealth appointments, you will be told that the appointment is with Dr Natividad when you book and then [surprise!] it's actually with a nurse.

Let's get this straight, I absolutely love the nurse practitioners, and doctor Natividad. They are absolutely lovely and they provide exceptional customer service during your appointment.

With that being said, their staff are absolutely horrendous. They are rude, they give you vague answers when asking questions about your account/records/results, and they have the audacity to get snippy with you, and give you attitude when you ask for clarification. They take the LONGEST time to process paperwork, and that's if they don't forget about you all-together. In all my years in doctors offices, I have never had such a horrible experience. I also got sent to collections because they refused to provide my insurance company with the correct information. My friends also say the same thing and it's appalling to me that this office continues to get away with this.

My aunt and I are patients of Dr. Natividad. She is amazing. We highly recommend her if you want the best primary care doctor in the DMV area.

I've been going to Advent Health for about 5 years now, and all of the doctors/nurses/PAs have been fantastic throughout. I never feel rushed or like I'm a burden on their schedule like I have at other doctor's office.

That said, their office staff is consistently bad. It's gotten better -- they're no longer flat out rude and it doesn't feel like your calling is a chore.

But it's still not great. I'm writing this while I'm on hold trying to talk to their office. It's been 10 minutes on hold so far (and this hold music may send me to the mumbling room). The pre-recorded message asks me to rate them on Yelp, so here I am. This being on hold is consistently the case, no matter the time of day.

I just need to pick up a prescription -- one I have to pick up in person monthly, and call to ask every time to get it filled. So I'm spending at least 2 hours a year listening to this hold music. They do have an online service where I could submit a refill request, but they "don't check it," I was told.

All this could be avoided if they would use that (and it'd free up their phone lines, reducing waits, hold music, and likely the attitude that led the former staff members to be so irritable!). It would also prevent me from having to find a spot to call during work hours (and not announcing my medication needs to the whole open office).

I know that doctor's offices get benefits for offering an online portal, but whether they should be receiving said benefits is... doubtful. I will say that Dr. Gorske consistently responds. If the doctors can respond, why can't the front desk staff?

My only other comment is the woo-woo stuff they're marketing in the waiting area. It looks pretty questionable when a medical group promotes/allows promotion of things like essential oils.

I have been a patient of Dr. Natividad for many years and hope I will always remain in her care. She is kind and caring but most of all she is a very knowledgeable professional. When necessary, she refers me to top specialists who she knows will take good care of me. Dr. Natividad also stays on top of the latest treatments, and while that may mean appropriate medications, it may also mean non-Rx medications and more practical solutions. Dr. Natividad is a great listener and pays attention to each individual patient and their needs. Front office staff have really stepped up their game and I find them to be friendly, responsive and helpful. Last visit I needed information on getting a bus to the Metro and staff even looked up the bus schedule for me -- that's going above and beyond! I encourage anyone looking for a new physician to look no further and book an appointment with Dr. Natividad -- she will take very good care of you.

The front desk staff here is completely incompetent and rude. Ashley put me on hold and said there was one person ahead of me. Then after 3 minutes picked up and said there were 2 ppl ahead of me. I said okay but that's not what you said a while ago. She said "well you hung up".(I had not).

Held for another 10 minutes and then realized I'd rather go to urgent care that deal with this band of misfits. The doctors are fine - the new office is not as nice as the old on on Fairfax drive. They also couldn't remove a simple skin tag - something they'd easily done 10 years ago. I see that someone else mentioned that when Dr. Guthrie left the practice went downhill. Dr. Guthrie was the best and no one here is on her level of providing care, empathy, professionalism. The staff from the old practice were much more competent and friendly too. The only reason I have to still deal with this place is to try and get in on same day but now that it seems impossible to even get them to answer a call as an existing patient, it's pointless.