Date: 4/24/2012
Time: 11:30 AM TO 2:00 PM

Washington Golf and Country Club
3017 N Glebe Rd
Arlington, VA 22201

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Event Description: Innovation Through the Eyes of the Customer: Do You Know What Your Clients Really Want? This two-hour workshop (with lunch) focuses on: · Best Practices of World Class Innovators · How to Avoid Innovation Killers · What your Customers Want · Process Improvement’s Role in Customer Loyalty · The Customer Walk : Introduction and Case Study · The Value of Customer Loyalty versus · Customer Satisfaction · Star Model of Organizational Excellence · Formula for Success Developing loyal Customers—not just satisfying your Customers’ needs—is the critical difference in creating sustainable organizational success. Customer Loyalty should be the outcome of every Customer interaction, and creating unique points of connection for every Customer should be the goal. Customer Loyalty is a powerful competitive advantage. Connect with Your Customers, and They Will Stay Connected to You! Nordlinger Consulting Group (NCG) is a management consulting firm with expertise in creative problem solving, business analysis, organizational and human capital development. www.Nordlinger.com info@nordlinger.com


Directions:
Washington Golf and Country Club 3017 N Glebe Rd Arlington, VA 22207

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